Refund Policy
Effective Date: 28-06-2024
At hiroscope.ai (hereinafter referred as “Website”), We strive to provide excellent service and a seamless hiring experience to the Users (hereinafter referred to as (“You/Your”). If You are not completely satisfied with Your experience, Our Refund Policy is designed to ensure your concerns are addressed promptly and fairly
1. Eligibility for Refunds
- 1.1 Refunds may be granted under the following two conditions:
- 1. Service Cancellation: If You wish to terminate the use of our services for any reason and request for a refund, we will refund the amount equivalent to the remaining credits in Your account, at our sole discretion.
- 2. Service Non-Compliance: If the services provided do not meet the specifications outlined in the respective Plan mentioned in the Website. If we at our sole discretion determine that the services provided do not meet the specifications under the respective Plan, we may issue a refund.
2. Refund Requests
- 2.1 To request a refund, please follow these steps:
- 1. Contact Us: Email our support team at support@hiroscope.ai with your refund request
- 2. Provide Details: Include your account details and the reason for Your refund request.
- 3. Submit Documentation: Attach any relevant documentation or evidence supporting your request (if applicable)
3. Processing Refunds
- 3.1 Refund Method: Approved refunds will be processed through the original payment method within 8-10 business days of approval.
4. Changes to Refund Policy
- We reserve the right to modify this Policy at any time. Any changes will be posted on this page and will take effect immediately.
- If you have any questions about our Policy, please contact our support team at support@hiroscope.ai